You can pay using Western Union, Moneybookers, Visa, MasterCard credit cards,bank transfer.(If you need to pay in another way,please contact us,we wiill offer another payment method,we also accept the payment by the email adress)
Please make the payment within3 days. If you have any problem on payment, please inform us.
• All the orders are handled within 3 workdays after we receive payment,so please pay it ASAP, so that we could ship it out timely after you make order.
• All our items will be shipped to buyer's address provided offered by buyers, please confirm your address fore payment.
• Items will be shipped via China Post Air mail or EMS.
• Online tracking available.
Tracking number and webste will be offered once items shipped.
• Please allow 20-60 working days (depends on where you are) for delivery (from the date of dispatch), because all items will be shipped from our warehouse in China via Air Mail.
Ps:We provide combine shipping, but the shipping fee depend on the weight of items. So if you want to do combine shipping, please give us the item name you want, and we will calculate you the total price including shipping.
Please CONTACT us for a personalized offer; or if you put a BIG order.
We are factory, can offer anything you want!
To make the buyer's most satisfaction. We provide return policy. You can ship the item back for refund(shipping fee will not refunded) or exchange.
We can not responsible for a change of mind or lost mail but if the mistake is ours, We will be glad to providefully refund.
We hope for 5 stars feedback very much. If you are not satisfied with the item, please contact us before leaving the feedback. Patience and understanding are virtues. We will give VIP membership to good clients based our cooperation records!
Any request please contact me directly,it is my pleasure to give you the best serves. Your satisfaction,our pursuit!!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Sherry Mart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://sherrymart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.