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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Sherry Mart (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://sherrymart.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Write a Review
Verified Buyer
E***y
17 Aug 2020 23:53

good product

Verified Buyer
D***a
11 Aug 2020 02:46

Thank you all quickly and matches the description.

Verified Buyer
A***K
7 Aug 2020 06:35

In general, the backpack looks good, it is sewn also well, the thread does not stick out anywhere, everything is neat, not bulky, I liked

Verified Buyer
A***r
5 Aug 2020 23:06

Very cool backpack

Verified Buyer
T***a
5 Aug 2020 21:23

Excellent backpack, ordered for the son of a teenager. Quality is super.

Verified Buyer
Customer
5 Aug 2020 11:32

As in the picture

Verified Buyer
Customer
30 Jul 2020 13:56

Looks good

Verified Buyer
A***s
30 Jul 2020 02:43

Puiki, kokybiškai pasiuta, atejo per menesi.

Verified Buyer
T***l
29 Jul 2020 23:50

Excellent backpack, came very quickly, light, comfortable.

Verified Buyer
Y***a
29 Jul 2020 23:10

It can't be! I have not met such fast delivery with Ali Express yet! Backpack is happy. There is no smell, the threads do not stick out, the zippers work. Two departments and on the sides of the pockets. Backpack without jams, but comfortable. to the store a separate compliment for good faith work, fast shipment and delivery!!! Well why other sellers can not also arrange delivery ???? I often shop from other sellers and for large amounts, but the delivery is very slow. I wish this store prosperity, prosperity and stability!

Verified Buyer
R***r
29 Jul 2020 00:09

Schnelle Lieferung. Alles wie beschrieben.

Verified Buyer
E***a
24 Jul 2020 09:55

Everything is fine, my husband liked the backpack, the quality is excellent, the description corresponds. The length even thought that it would be shorter. Pockets a little, but it's better, do not need to look for something for a long time .. the locks all work. As a gift, the store put an opening and a coupon at a discount for the next purchase with the inscription "thank you" in English. The backpack went a little less than a month.

Verified Buyer
G***e
24 Jul 2020 03:26

Не много разочарована рюкзаком. Уж очень тонкий! Брала для учебы школьнику. Не знаю хватит ли хотя бы на полгода. Продавец положил открытку с пейзажем Китайской стены. Спасибо. Посылку объединили с несколькими заказами. Спасибо продавцу.

Verified Buyer
M***y
23 Jul 2020 05:39

One of the departments is equipped with one zipper. With two it would be more convenient. And so all the rules

Verified Buyer
S***a
21 Jul 2020 04:15

The goods at first glance are good, for their money. It was too long.

Verified Buyer
R***r
20 Jul 2020 06:00

Thank you very much child liked

Verified Buyer
G***r
20 Jul 2020 05:13

The backpack came of good quality thread does not stick out but there is a small smell but I think that it is uncritical in size small but it looks very very good we recommend with the child

Verified Buyer
T***a
17 Jul 2020 08:01

Really the backpack is good, light, true, I thought that it would be denser, it will still be, quality seems also not bad, it will be visible after use. Tracked all the way to Perm region. Thank you.

Verified Buyer
D***X
15 Jul 2020 08:20

Very cool and super :)

Verified Buyer
M***v
7 Jul 2020 14:55

Рюкзак очень хороший за свою цену. Покупаю уже второй. Пришло за 2 недели. Продавцу спасибо и,

Verified Buyer
Customer
5 Jul 2020 22:58

Came fast. Everything is as in the description. Recommend

Verified Buyer
S***a
4 Jul 2020 04:05

If not the post office of Russia (after customs parcel within 2 weeks walked all over the Moscow region), shipping would be normal. The track is tracked, packed in the mail package. The backpack is spacious and lightweight, the seams are all smooth, there is a small smell. In general, the product is very satisfied. Thank you store!

Verified Buyer
A***a
3 Jul 2020 19:19

Backpack clear, ordered second time in different color, delivery fast, track tracked

Verified Buyer
G***A
2 Jul 2020 00:14

Accordingly, the description, good quality, came in 15 days in Nizhny Novgorod. The red backpack has an additional firmware of the handles, and Black does not have it.

Verified Buyer
N***h
1 Jul 2020 09:00

Delivery two weeks. The lines are even, there is no smell, the fabric is not promacasive the child is satisfied.

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A few reasons why buy from us:

SAFE SHOPPING

We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.

FREE SHIPPING

Enjoy flexible international shipping services that currently operate in over 200 countries across the world.

FREE RETURNS

It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.

NEW ARRIVALS

Brand new products are available on a regular basis.

PRICE PROMISE

We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.

EXCELLENT CUSTOMER SERVICE

Knowledgeable and professional support team is always happy to help you.

EASY TRACKING

Check your order status online. As easy as that!

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