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(%)
SizeHeel to ToeUS Size
36235
3723.55.5
38246
3924.57
40257.5
4125.58
42268.5
BMW 1/4326.59.5
442710.5
4527.511.5
462812
'4728.513
482913.5
4929.514
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US size 6 7 7.5 8 8.5 9.5 10.5 11.5 12 13 13.5 14 15
CN size 38 39 40 41 42 43 44 45 46 47 48 49 50
Foot

length(mm)
240 245 250 255 260 265 270 275 280 285 290 295 300
How to choose the correct size:
Step 1 Please measure your foot length carefully.
Step 2 Please choose the correct size according to your foot length and chinese size.
For example, If your foot length is 255 mm , you should choose the size 8.
Step 3 If you’re not sure of the correct size, you can click Contact Us!!!

Shipping:
1. We send this item via Registered Airmail shipping all over the world, and please be well known that
Airmail usually takes 20-35 business days for delivery, but to
some countries, e.g, Brazil, Bearus, it may takes 25-60 business days for delivery.
2. Buyer can contact us for fast shipping if buyer need the item urgent.

Payment, Feedback & Return Policy
1. Please confirm your shipping address before your payment.
2. Feedback is very important to us. We will leave feedback for you as soon as payment is received and
hope you will take a moment to do the same for us if you are satisfied after you receive your item.
As important or more than feedback is the 5 star ratings. We need all 5 star ratings, thanks so much. If you are not satisfied with the item,
please contact us before you leave negative feedback, we will try our best to solve the problem to make you satisfied. Thanks for your understanding.
3. We accept return, but the item must be returned to us in original condition with the health and hygiene seal intact.
Note 1:Due to different producing batches, there may be deviation of 2–3 CM for items.
Note 2:Colors on your computer monitor may differ slightly from actual product colors depending on your monitor settings.

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Sherry Mart (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://sherrymart.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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A few reasons why buy from us:

SAFE SHOPPING

We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.

FREE SHIPPING

Enjoy flexible international shipping services that currently operate in over 200 countries across the world.

FREE RETURNS

It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.

NEW ARRIVALS

Brand new products are available on a regular basis.

PRICE PROMISE

We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.

EXCELLENT CUSTOMER SERVICE

Knowledgeable and professional support team is always happy to help you.

EASY TRACKING

Check your order status online. As easy as that!

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