By XDB DPD shipping Freight Link for Complete bicycle and Carbon road frame

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By XDB/DPD Shipping fees link for carbon road frame and Complete Bicycle

By XDB/DPD Shipping fees link

XDB shipping needs to add 130USD.
Complete bicycle needs to add 240USD.

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Sherry Mart (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://sherrymart.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Write a Review
Verified Buyer
J***Z
19 Aug 2020 04:33

HOLA,esta en presa es muy seria cono se tiene que ser en la vida,he comprado un cuadro de carretera y luego por mi culpa estropee los plásticos por donde pasan los cables y en menos de una semana los tengo en mi poder y todo es de alta califal no tengo palabras de ceniciento esta empresa muchas gracias . no 5 estrellas hosdoy 20 estrellas un cordial saludo des de IGUALADA , BARCELONA

Verified Buyer
I***a
7 Aug 2020 04:04

Pues bien, la única pega que pongo es la espera!! compre la trasera solo por probar y la verdad que me ha sorprendido, le acabo de hacer 15km d camino al trabajo, es poco pero la rigidez y la suavidad es muy buena. Vengo de una Giant SLR 1 de 42mm, ruedas que desde el primer momento decepción. Esta rueda me parece mejor, esperemos con el tiempo a ver cómo envejece, si aparecen grietas o cualquier cosa y esperemos que no. Otra cosa de agradecer es el embalaje, un 10, sino llega a estar empaquetado a conciencia a saber cómo hubiera quedado la rueda.

Verified Buyer
Customer
18 Jul 2020 11:12

Nice

Verified Buyer
Y***u
29 Jun 2020 23:40

The seat post parts we've been waiting for have arrived. Thank you for your prompt response.

Verified Buyer
B***t
15 Apr 2020 09:03

These days it must be tough to get things shipped in a timely fashion but my order got to me as promised! A few extra derailleur hangers just in case. Special order. No problem. They just got the job done.

Verified Buyer
D***i
3 Feb 2020 12:58

Super fast store, very nice frame as described. Too bad that chipped point. I will put the finished mountain bike ahead

Verified Buyer
J***o
18 Dec 2019 05:48

The phenomenal deal, indicated me how to make the order easier and more comfortable. At OG-EVKIN A 10.

A few reasons why buy from us:

SAFE SHOPPING

We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.

FREE SHIPPING

Enjoy flexible international shipping services that currently operate in over 200 countries across the world.

FREE RETURNS

It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.

NEW ARRIVALS

Brand new products are available on a regular basis.

PRICE PROMISE

We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.

EXCELLENT CUSTOMER SERVICE

Knowledgeable and professional support team is always happy to help you.

EASY TRACKING

Check your order status online. As easy as that!

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