27.5 inch electric soft tail off-road bike 48V17AH hidden lithium battery electric mountain bike air shock 27 speed EMTB

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Free shipping to EU/ RU/KZ/TH

We take the risk of customs duties.
* can be shipped to the following countries via Railroad Line at present:
Austria, Russia, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain(Except Canary Islands), Sweden.(The Remote Area will attract a Remote Area surcharge.)

Since the UK has left the EU, orders in the UK need to be paid

* It takes about 35-50 days to update the tracking information after the item arrives to destination via railway transport.

Terms of Service

Configuration

Due to the different production batch, parts may change, we promise all changes there will be no debasement of quality of parts, only USES the equivalent grade configuration to replace, please rest assured purchase.

About Payment:

We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW

Before placing your order, please confirm details with us if you have request on items.

Please make payment within 3 days of your order if possible.We will just ship the goods to you according to the address that you wrote in AliExpress,if you wanna change, please leave a message when you place the order.

About Shipping:

1)When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 4-7 days once your payment is completely verified.

2)We do not guarantee delivery time on all international shipments (especially for the china air mailpost) due to difference in customs clearing times in individual countries, which may affect how quickly your product is inspected.

3) If you have other ideas, please contact our service for changing. Any import charges or tax fees will be at your side. Please note.

About Warranty:

> Warranty 1: body part — Frame 5 years, front fork 1 year, the other six months, inner and outer tires and other wearing parts are not covered by the warranty;
> Warranty two: electric part — battery / motor / controller for 1 year, the other 3 months.

We offer the 1-month free replacement. Buyers may request for a replacement within 7days from your receipt of the product. The buyer should return the product in the original conditions to us and should bear the shipping costs for return. We also provide 12-month free maintenance. The buyer should return the product in the original conditions to us and should bear the shipping costs for return. If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced. Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number. As soon as we receive the items, we will refund or exchange them ASAP.

* The cruising miles in this website are all theoretical values. Actual cruising is affected by various factors such as load, temperature, wind speed, road surface, and operating habits.
Due to the characteristics of lithium batteries, after a period of use, the maximum capacity of the battery will decrease. Please keep the habit of charging as you use, and keep the battery full, which is good for delaying the battery life.

About Sizes:

The sizes are illustrated with specific measurements in the detailed specifications. Please check the specifications before you place an order. Normally the allowable differences in the size are approximately 0.5 inch in measurement. If you find the size of the products do not fit you, you can directly contact us.

About Colors:

Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is wrong color, please contact us to see if a return or refund is possible.

About Feedback:

Your feedback is extremely important to us. Please click 5 stars feedback if you like our items and service. I will provide competitive price and better service all the way.

Please contact us before leaving any negative feedback or opening any dispute on AliExpress.We understand the unhappiness you might have if the order go wrong, as we think any problems will be solved after active cooperation and good communication! Thanks

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Sherry Mart (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://sherrymart.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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A few reasons why buy from us:

SAFE SHOPPING

We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.

FREE SHIPPING

Enjoy flexible international shipping services that currently operate in over 200 countries across the world.

FREE RETURNS

It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.

NEW ARRIVALS

Brand new products are available on a regular basis.

PRICE PROMISE

We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.

EXCELLENT CUSTOMER SERVICE

Knowledgeable and professional support team is always happy to help you.

EASY TRACKING

Check your order status online. As easy as that!

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